Refunds

1. Digital goods

1.1. Doubloons and virtual items are digital content credited right after payment. Once credited and used (doubloons spent, a captain chosen, a ship received, an outfit worn, etc.) they are not refunded except as the law and this policy provide.

2. When money is refunded

• the payment went through but the item or doubloons did not reach the captain within 72 hours and we cannot credit them again;
• one order was charged twice;
• a technical fault on our side kept the purchase from being used.

3. A wrong name

3.1. If a purchase went to the wrong captain, write to us: while it is unused we move it to the right account.

4. How to ask

4.1. Write to support@gravetidegame.com with the subject «Refund»: the order number (shown on the shop page after payment), the captain’s name, the date, the amount and the payment method. We answer within 3 working days.

4.2. Purchases in the Telegram mini app paid with Telegram Stars are refunded in Stars to the same Telegram account.

5. How long it takes

5.1. An approved refund goes back the way the payment came within 10 working days of the decision; the bank usually takes 1 to 10 working days.

5.2. The refunded doubloons and items are taken off the game account with it, and so is the first top-up’s gift if it came with that payment.

6. Bans

6.1. If an account is banned for breaking the Terms of use, purchases are not refunded.

The seller

Seller

Sole proprietor Dmitry Vadimovich Spiridonov

INN (tax number)

760806658219

OGRNIP (registration)

324762700012347

Phone / WhatsApp

+7 (916) 793-88-45

Telegram

@deemkend

General questions

info@gravetidegame.com

Support, payments, refunds, personal data

support@gravetidegame.com

Website

https://gravetidegame.com